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Frequently Asked Questions
How do I place an order?
Simply select your desired product from the drop-down menu on the product page, then click the "Add to Cart" button. Follow the checkout steps, and once your order is confirmed, we’ll prepare it and send you a tracking number.
How do I receive multiple item orders?
When you order multiple items, each product will typically be shipped in a separate package to ensure efficient delivery.
Is my personal information secure?
Yes. We use Secure Socket Layer (SSL) encryption to protect your personal and payment information. Your credit card details are used only to complete the transaction and are not stored afterward.
How long does it take to process my order?
Orders are processed within 1 to 2 business days (Monday to Friday).
How long does it take to transit my order?
Transit time is 2-4 business days. So, In total It will take 3-6 business days to ship the product to you.
What is the order cut-off time?
Orders placed after 14:00 GMT (London) from Monday to Friday will be processed the next business day.
Do you ship outside the UK?
No. We currently only ship within the United Kingdom.
How much does shipping cost?
- Shipping is free for orders of £75 and above.
- A flat rate of £5.99 applies to orders under £75.
What is your return policy?
We gladly accept returns within 30 days of your purchase date.
How long does it take to receive a refund?
Refunds are processed within 10 days of receiving the returned item.
Are there any restocking fees?
No, we do not charge any restocking fees.
Are there items that cannot be returned?
Yes. Gifts and opened or used products are non-returnable.
Can I cancel my order?
Yes. Cancellations are accepted within 1 hour of placing your order. Please contact us immediately if you need to cancel.